Karen Evers is the Senior Vice President of Human Resources & Facilities at Nautilus Insurance Group based in Scottsdale, Arizona. Karen has over 21 years of human resources experience in a variety of industries, and has been leading HR teams for over 13 years. She holds Bachelor of Arts in Communication and Master of Business Administration degrees, as well as SPHR and SHRM-SCP senior human resources professional designations. Karen is also a Board Member on the national Wholesale and Specialty Insurance Association (WSIA) Education Foundation Board as well as a Board Member for Southwest Behavioral & Health Services in Phoenix.
I am a passionate talent development strategist serving The Hartford claims organization. I joined The Hartford in October, 2012 after holding a similar position at Progressive Insurance for over 12 years, training thousands of claims professionals. Because I have been involved in learning for 25 years in total, I have trained approximately fifteen Chief Claims Officers and one CEO who all started out as trainees in the industry.
Our mission at The Hartford is to grow a highly proficient claim workforce at all levels. This enables us to succeed by growing the business profitably with a talented and engaged work force. In my tenure at The Hartford, the learning organization has received two patents related to performance and talent development; one for an employee badging and credentialing process and the other for a knowledge management support platform.
We also introduced the concept of “learning labs” to bring intense practice on real work into the training environment. In 2016, we started a registered apprenticeship program. The program serves as the first U.S.-based registered insurance apprenticeship program, which was signed at a ceremony at the U.S. Department of Labor on Nov. 17, 2016. Through current partnerships and others in development, we plan to onboard 200 apprentices by 2020. I am a member of the Apprenticeship USA LEADERs group, Vice President of the Arizona Insurance Institute and a board member of the Maricopa County Workforce Board.
Bruce is the Business Center Director for Arizona for Farm Bureau Financial Services. Bruce lives in Mesa AZ with his wife Vicki and works in the Gilbert Arizona Regional office. Bruce began his career with Southern Farm Bureau in Waco, Texas in 1986, as a Field Claims Representative. Bruce moved to Arizona in 1995 as a District Claims Manager, prior to be promoted to Business Center Director in 2005. Bruce is currently responsible for the personal lines’ property and auto underwriting execution in AZ, along with directing the claims unit in AZ.
Bruce has his Bachelor of Science degree from Louisiana Tech University and carries the insurance industry designations of CPCU, AIC, AIS. He has completed Lean Six Sigma Champions training and is a Certified Lean Six Sigma Black Belt.
For a fun fact, he enjoys motorcycle riding on long cross country and European rides and providing grill events for the animal buyers of FFA students at many of the county fairs with the Farm Bureau Grill.
Jodie Capozucca is the HR Business Partner at Legacy Insurance Services Inc. a member of the Western National Insurance Group. Jodie has over 20 years of human resources experience and is driven to promote a positive work environment and loves helping people succeed. She has her SPHR and SHRM-SCP professional designations and is a certified Leadership Development & Succession Strategist. Jodie joined the insurance industry about 5 years ago and is dedicated to educating and promoting the insurance industry to the Arizona workforce.